Following a cyberattack, bankrupt cryptocurrency exchange FTX has reinstated its customer claims portal with enhanced security measures.
Customers can resume submitting claims for assets owned on the platform prior to its insolvency.
On Sept. 16, FTX updated the community via X (previously Twitter), stating that the cyber intrusion, which targeted its bankruptcy claims agent, Kroll, didn’t impact its systems.
Although certain non-sensitive claimant data got exposed, crucial details like account passwords and funds remained untouched.
Account holders from FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid can access their accounts and initiate the claims process for digital assets held before the November 2022 bankruptcy announcement.
Cointelegraph revealed on Sept. 11 that claims worth $16 billion from about 36,075 customers were lodged against FTX and FTX US, with 10% settled.
Another 2,300 non-customer claims, totaling $65 billion, included those from notable entities like Genesis, Celsius, and Voyager.
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FTX emphasized that account freezing was precautionary, with further security actions now in place.
After discovering the cyberattack against Kroll, FTX temporarily suspended affected user accounts on Aug. 27.
Nevertheless, proofs-of-claims could still be dispatched via Kroll’s online form and by post.
Introduced on July 11, the customer claims portal faced disruptions, becoming inaccessible within an hour of its launch for unspecified reasons.
In parallel developments, the U.S. Bankruptcy Court for the District of Delaware approved FTX’s digital assets sale.
Judge John Dorsey’s Sept. 13 ruling allows FTX to sell assets in weekly tranches, with an initial cap of $50 million and $100 million in the following weeks.
However, FTX cannot currently offload its Bitcoin, ETH, and specific insider-affiliated tokens.
For selling these assets, FTX would need to issue a 10-day advance notice to the related committees and the U.S. trustee, awaiting a separate decision.
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