Astana-based financial technologies firm Collect & Exchange has rolled out an advanced digital asset exchange platform to facilitate cryptocurrency and fiat exchange, as well as cryptocurrency payments. According to a press release from August 23, 2023, the new platform supports over 1500 trading pairs, providing a broad trading ecosystem for both cryptocurrencies and traditional currencies.
Cryptocurrency exchanges have come under fire for regularly struggling with issues such as lack of transparency, inefficient exchanges, and outright fraud. Collect & Exchange’s entry comes as a breath of fresh air, promising rapid onboarding for clients in various industries, from advertising and IT to e-commerce and gaming. Asaf Hanukaev, co-founder of Collect & Exchange, heralds the launch as a “paradigm shift” in how diverse sectors engage with digital assets.
Setting new standards
The Collect & Exchange platform, regulated by Astana Financial Services Authority (AFSA), offers a streamlined onboarding experience thanks to its adoption of modern KYC and AML procedures. Notably, the new platform claims that its approach ensures that both businesses and individual clients can be fully operational in a matter of days – this is in stark contrast to the current industry standard, as corporate clients are often waiting weeks to open new accounts with cryptocurrency exchanges.
Further elevating the user experience, Collect & Exchange reportedly features an intuitive and customizable dashboard. Funding options are also versatile, allowing for easy deposits, withdrawals, and internal transfers across major digital assets like Bitcoin, Ethereum, Tron, and Binance Smart Chain. Moreover, seamless fiat funding and withdrawal are enabled through traditional bank transfers, supporting top fiat currencies such as the US Dollar, Euro, Swiss Francs, Chinese Yuan, Emirati Dirham, and British Pound.
“We’ve constructed Collect & Exchange to serve a broad array of sectors, not just those who are tech-savvy or steeped in finance,” said Yaron Noah, another co-founder of the venture.
Perhaps its most unique feature, the platform aims to go above and beyond in customer service, offering each user a dedicated support agent. This is rather unusual in the cryptocurrency trading space, with major platforms facing backlash for untrained or even indifferent support agents.
George Arakelov, CEO of Collect & Exchange, explains, “In the dynamic realm of digital asset trading, a personal touch can be a game-changer. Our devoted support agents stand ready to resolve any issues immediately, underscoring our dedication to an unparalleled customer experience and transparency.”
The bottom line
Collect & Exchange’s launch might be the harbinger of an industry-wide transformation, particularly in terms of customer service and accessibility. With a rapid setup and multiple currency options, the platform has the potential to be a universal solution for digital asset management and payments, aligning with the larger trends of decentralization and blockchain adoption in various industries.
By offering dedicated customer support agents, the company is also setting a new standard in customer service within the digital asset trading landscape—a timely update given the complexities and fast pace associated with such trading. As the digital asset ecosystem continues to evolve, Collect & Exchange’s comprehensive, user-friendly platform could very well set the tone for the industry’s future, and also serve as a case study for other sectors wrestling with similar issues.
